It is so sad

It was mid-night and I was just back home from work. Tired > <

Since it is nearly the end of October, I was worried if I have nothing to write this month. Fortunately, something special was happened during my part-time work tonight, but it made me feel so upset.

As I mentioned before, I was working at the HK Jockey Club at the department of telebet. The gamblers phone in to waste money on the horses. Actually, they are so kind that they donate so much money to the Jockey Club and some of it goes to my salary. On the other hand, they are so ugly that they can easily lose their temper if they lose money because of their "lovely" horses lose on the horse race. So far, I got used to some gamblers speaking some dirty words to me just because they are unhappy. In fact, I started to think if I can do my job perfectly as to give them no chance to contaminate me by those dirty words. However, you know, there are always some extreme cases. I am not perfect and I will make mistakes accidentally. Tonight, an ugly man lost his temper on a very very minor mistake and he is going to complain me because of that stupid thing.

My job needs to listen to hundreds of calls in a racing day. We will ask everyone phones in to give his/her Jockey Club account number and password to us, because we need them to open the account first in order to let them "donate" money to the Jockey Club. Sometimes we cannot open the account if the clients do not say the numbers clearly or the telephone cannot receive signal clearly. It is very common and we will ask other helpers to help us do the work. But this time, that gambler lost his temper suddenly and just kept shouting and shouting. I knew it was the last race of tonight and he might lose so much money before, but it was pointless to shout at us. Even the leader of my team opened his account, he still did not buy on his horses until he finished his shouting. He then asked to talk to the manager and asked for a letter reply of apologise and rejected the telephone reply. How come? He thought who he was?

I was so depressed since I had done a well job tonight before received his call. He was the first and the most minor mistake that I have made, but, it may lead me to receive my first and the only warning letter.